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AHR CR – The Association of hotels and restaurants of the Czech republic (hereinafter referred to as AHR CR), as an open, voluntary association of subjects operating in the area of hospitality, tourism and associated areas, in line with its determination to defend and assert the professional interests, aims to perform all its activity in a manner
which is conformable to the generally accepted ethic rules of entrepreneurial activities and of interpersonal relationships common in a democratic society. This Ethics Code (hereinafter referred to as "Code") is being proclaimed by the General meeting in consonance with the Statutes of the Association and, at the same time, the General meeting challenges its partners to act and establish their relationships in a corresponding manner.
The Ethics Code of the AHR CR is a document summarizing the rules of conduct of its members, who accept it as such prior to entering the association, openly declaring their observance of the established rules, and who are aware of the fact that in the event of their violation and failure to provide due remedy, the Association’s Council has the authority to decide upon the termination of the respective membership without any title to compensation of the aliquot part of the already paid membership fee.
1. Global tourism ethics code
Association AHR CR declares its support to Resolution of the 13th General meeting of the World Tourism Organization of 21.12.2001 and to the Global tourism ethics code adopted in the course of this General meeting. The Association and its members herewith undertake to actively pursue new forms and ways leading to the optimization of conditions facilitating the pursuance of entrepreneurial activities in the field of hospitality and accommodation services, and thereby also to support the development of tourism as a significant contributor to sustainable development.
2. Action towards the remedy and preservation of the good name of the industry
Association AHR CR pays increased attention to informing the public about the provision of high-quality catering and accommodation services by its members. This aspect implies participating, or performing by the company, in the area of beneficial cultural and social events, and providing information on the implementation thereof to the media and to the Secretariat of the Association in order to facilitate wider exploitation of such events. The Association and its members shall make such steps that will result in improving the good name of the areas of hospitality, accommodation services and tourism.
3. Compliance with the legal regulations and provisions
Members of the Association adhere to the effective legal standards, at the same time however refuse protectionism and superfluous legislature, accounting books are maintained conformably with the valid rules and regulations, charges and taxes are duly returned.
Members support the collection of statistical data with the cognizance that the processed data will serve to the development and better planning of their entrepreneurial activities.
Members have their establishments prominently signed with the representation of their registered business name, address of the company and the name of the responsible person authorized to deal with complaints or with the actual situation resulting from operational issues.
4. Protection of the rights of customers
Customer has the right to buy the goods or services in the quality compliant with the relevant standards and norms. He/she is provided with true information on the sort and standard of rendered services or offered goods, with a clearly declared sort, quantity, price of the goods or services and the conditions of purchase/sales and the cost thereof. Member shall not discriminate against consumer on the grounds of his/her nationality, sex, color of complexion, political pertinence, sexual orientation or religion.
There is a clearly stated price of the services as well as all applied taxes and charges on the issued document, which itself adheres to the statutory requirements.
Due diligence is provided in prompt and efficient resolving of any potential disputes or complaints made by the customers.
To facilitate smooth stays of persons with health disability, modifications of the operational conditions shall not stay beyond the attention of entrepreneurs.
5. Adherence to contract liabilities in business and customer-supplier relations
Relative to the supplying firms or other entrepreneurial subjects, members of the Association AHR CR shall refrain from using misguiding or deceiving information, by which they may damage them or damage other subjects in the marketplace. In pursuing their everyday activities, the members recognize and adhere to the rules of free and fair competition.
In their activities, the members endeavor to maintain sound adherence to the existing contractual relations (inclusive of the verbal ones).
The members consider proper payment discipline to be the essence of good relations, in dealing with state administration bodies and with public sector they anticipate possible clashes of interests, corruption or other manifestations of " gray economy ".
6. Protection of the health of customers and employees
Protection of the health of customers is a priority. Hereto, the members thoroughly adhere to the hygienic specifications and regulations in all operational parts of their establishments. An essential duty of any operator of a catering or accommodation facility is the observance of the basics of care for personal hygiene and cleanliness on the part of the employees and the cleanliness of all spaces, facilities and furnishings of the company.
7. Attention to the working environment and to the labor-law relations
Members of the Association create for their employees adequate working conditions according to the specifications of their job ranks and job contents. The relationship between employer and employee is to be based on mutual respect. Employers provide information pertaining to the performance of work, create conditions for the development of qualifications, eliminate any manifestations of discrimination in the workplace, are particular about fair remuneration, respect social dialogue while preserving the economical stability and development of the establishment.
In issues pertaining to labor-law relations, it is proceeded conformably to the valid legal regulations, and payments of the health, social and other required types of insurance are duly made.
8. Care for the young generation, professional training
In the establishments of the members, children and young workers are protected against the harmful influences of deleterious and addictive agents by prohibiting their offering or consuming within all areas of the premises.
The Members responsibly approach the issue of professional training provided to the apprentices and students of vocational schools by that they make practical training activities available in their establishments, whereas, in the maximum extent possible, care is given to the development of manual skills and crafts, moral qualities, responsibility towards personal cleanliness and hygiene, positive environmental attitude, performance of working activities and assigned tasks, level of sophisticated attitude to the customer, loyalty to the employer and the colleagues in the workplace.
9. Support to local culture and social traditions
The hospitality or accommodation facilities play, beside their economic mission, also a significant role of a cultural-social arrangement used by the local citizens, and so form groundwork for the development of tourism. In these arrangements, information is given to the guests on the local customs and traditions, specialties of the local cuisine, cultural sights and natural landmarks of the spot and its immediate neighborhood. Within its possibilities, such facility coordinates with additional subjects (state administration, municipality, entrepreneurs etc.) on the development of the region and of its tourism activity.
10. Environment and sustainable development
All business operations are run in compliance with the program of sustainable development, warranting development of tourism while simultaneously preserving the natural and cultural heritage. Member not only creates fit conditions thereof in terms of his/her entrepreneurial activities, but by his/her behavior thus also influences other subjects in his/her surroundings.
11. Marketing and competitive environment
Members of the Association adhere to the rules of honorable business, publicity and marketing procedures by following the following steps:
refrain from using misguiding, deceiving or dishonest entrepreneurial procedures that can potentially cause risk of damage to customers and other subjects in the market;
all information about themselves, or about the goods or services rendered by themselves, is made available, above the requirements of legislature, in a clear, expressive, accurate and easily accessible way; they do not let any information go public that is potentially misguiding, deceiving or dishonest;
- act conformably with all public notices that concern the business policy and the procedures of the establishment;
- in advertisements and marketing activities state the identity of the establishment, should a nondisclosure be potentially deceiving;
- are able to provide evidence of all pronounced or implied public statements throughout the period of their publicising and for a reasonably long subsequent period.
Prague 25th October 2006
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